Monday, February 23, 2009
Late last year, I purchased a portfolio to hold my original art. I was initially very happy with the purchase, but the shoulder strap proved to be a supreme nuisance, as it kept unhooking from the main body (often when I was walking, once while in an airport).
I tried to fix it. It broke. My girlfriend had a spare. Then the main body connector broke (again, while walking). A little frustrated, I went to the manufacturer's web site and submitted my claim. I got a call less than an hour later (while folding laundry) asking for my shipping address. I had a replacement before the end of the week.
I have the 14" x 18" model (that's the larger version pictured above), which is perfectly sized for a portfolio of 11" x 17" comic pages. That leaves just enough room for a small camera, iPod, and a stack of business cards. I can even fit my Wacom tablet inside.
Perhaps I just got a dud the first time around, but I'm very satisfied now, not to mention impressed by Martin Universal Design's customer service. I bought mine from Dick Blick ($25 as I write), though it may be cheaper elsewhere.